UPS Maintenance Service Plans

Call Now For Support 1-800-658-5883At Gruber Power, we’ve been providing critical power service solutions since 1984.  Our nationwide service network provides onsite service whenever you need it.

The GPS service plans are superior to the OEM offering in a number of ways including:

  • Mixed vendor service capability
  • Three levels of support vs only one
  • End of life equipment service

Depending on the maintenance plan you choose, you’ll have access to a team of service professionals who can attend to your equipment onsite on a part-time or full-time basis to repair the unit and ensure that everything is working properly. In addition to these staff members, we also provide all major parts kits, which are maintained at your site. On the chance that your entire unit needs to be replaced, we also offer warranty options so you can get a new working unit in no time. With all of these ups service plan options, you can rest assured that your equipment will always be in top operating condition.

24x7 Platinum Plan - Full Service Maintenance Plans
Service Length   Service Coverage Preventative Maintenance Battery Maintenance Response Commitment Online Service Reports
Full Service
5-Year		 24 x 7 Two PM's / Year Included 4 Hours Yes
Full Service
3-Year		 24 x 7 Two PM's / Year Included 4 Hours Yes
Full Service
1-Year		 24 x 7 Two PM's / Year Included 4 Hours Yes
8-5 M-F Gold Plan - Full Service Maintenance Plans
Service Length   Service Coverage Preventative Maintenance Battery Maintenance Response Commitment Online Service Reports
Full Service
5-Year		 8-5 Mon-Fri Two PM's / Year Included 8 Hours Yes
Full Service
3-Year		 8-5 Mon-Fri Two PM's / Year Included 8 Hours Yes
Full Service
1-Year		 8-5 Mon-Fri Two PM's / Year Included 8 Hours Yes
Silver Plan - Time and Materials Maintenance Plans
Plans Available   Service Coverage Preventative Maintenance Battery Maintenance Response Commitment Online Service Reports
UPS Time & Materials As Requested As Requested As Requested As Requested Yes

Service Options for all Plans

  • Multiple Unit Discounts
  • First Year UPS Warranty PM Plans
  • Master Service Plans Available
  • Yearly/Quarterly PM's Available
  • After Hours PM's Available
  • Tailored Service Plans
  • Small Unit Auto-Notify Plan

Service Contact Info

We never sleep - 24 hours a day - 7 days a week
365 days a year.

Phoenix, AZ Metropolitan Area
Monday - Friday (7AM to 5PM) MST
602.863.2655

Toll Free - Monday - Friday (7AM to 5PM) MST
800.658.5883

(Toll Free - After Hours)
888.404.6997

If we are unable to resolve your issues on the telephone, we will dispatch
a Field Engineer from a service location near you.

Request a Service

  • For after-hours service please contact our after-hours number 888-404-6997
    Please complete the form and submit so we will have the information we need to send out a field technician.
  • Accepted file types: jpg, jpeg, png, pdf, doc, docx, pse, gif, bmp.
  • This field is for validation purposes and should be left unchanged.

Service Center Locations

Gruber Power maintains the largest network of independent service organizations in the USA offering critical power equipment service for all brands. A variety of service plans are available. Service plans range from Onsite, 24/7 Service Contracts, to Time and Materials service. Details are available on our Service Programs Page.

In addition to onsite service response, our in-house staff of Field Engineers and Depot Repair technicians, augment our comprehensive service capabilities, designed to meet all the service needs of our customers.

Regional parts warehouses including factory-stocking locations provide fast access to critical parts reducing downtime. This large network of both manpower and technical resources provide the best service available in this industry.

UPS Preventative Maintenance

Gruber Power Service Packages all include scheduled preventive maintenance visits without up-charge.

An ongoing Preventive Maintenance program is essential in achieving the maximum performance and lifespan from your critical power equipment. A regularly scheduled preventive maintenance program uncovers potential problems allowing us to detect undiagnosed repair problems, minimizing your risk for unplanned downtime.

Gruber Power Services is recognized as one of the premier independent system maintenance organizations. We attribute our outstanding reputation to a simple premise which is; the best defense is a strong offense. Simply put, we strongly emphasize preventive maintenance.

Your full-service agreement with Gruber Power Services will provide an extra measure of reliability, eliminate or reduce downtime, and provide immediate access to one of the most competent service networks in the USA. All maintenance services are delivered in accordance with applicable industry standards, such as NECA, IEEE, and Bellcor.

Our Platinum and Gold service delivery packages includes:

  • Scheduled preventive maintenance visits (2 per year) for the duration of the service agreement.
  • Visit confirmation two to four weeks in advance, to allow for necessary change notification.
  • Professional Gruber Power Services Field Engineers, fully equipped with all necessary tools, laptop computer pre-loaded with equipment manuals, parts kit unique to your equipment.
  • Service performed by factory-trained and certified Field Engineers who have met and graduated from the extensive Gruber Power training programs
  • Consistent, accountable service delivery, following documented scopes of work and methods of procedure, customer-specific if necessary.
  • UPS and battery maintenance designed to maximize equipment lifecycle and identify potential future problems.
  • Field Service Reports (FSRs) reviewed, approved, and delivered or made available online. If a problem is detected, the FSR is accompanied by a recommended corrective action plan.

Preventative Maintenance Options

Elevated PM Frequency
Some of our customers prefer accelerated PM frequencies including monthly or quarterly Preventive Maintenance visits. All our Service Packages are customizable to meet the unique needs of our customers.

Predictive Analysis
Included in the Service Packages are two preventive maintenance visits per year during which any wear items are replaced and the equipment is extensively analyzed. We employ Field Engineers trained in predictive analysis skills allowing us to manage equipment performance, rather than waiting to react to failures and the inevitable subsequent downtime.

Depot Service Preventive Maintenance
For smaller power conditioning units either requiring periodic PM's or battery replacement, our Depot Service is a cost effective option. As part of any depot service activity, a thorough preventive maintenance procedure is followed along with any remedial service required.

Enhanced Battery Maintenance
Gruber Power recognizes Batteries are an integral part of any critical power application.

We are the only independent maintenance organization that manufactures a line of batteries specifically designed for critical power applications.

Optimal battery service life is realized through routine maintenance. As a battery ages, its capacity drops. Annual battery testing is recommended to measure the energy that a battery is able to store. A reading of 80% or less indicates that a battery should be replaced.

Gruber Power Service Packages include battery maintenance usually performed during preventative maintenance service visits. As a battery manufacturer, you can be assured of:

  • Freshest possible batteries
  • Ample supply of all types, sizes, styles
  • Lowest cost - We have removed all middlemen

UPS Battery Maintenance

Gruber Power Service Packages all include battery maintenance during scheduled preventive maintenance visits or during remedial maintenance activity without up-charge.

It's undisputed. If you have equipment, you will have problems. In fact, 60% of breakdowns are due to poor maintenance and 25% of fires and explosions are electrically induced. What if you could foresee problems like these, days or even months, before they occur? Predictive and Preventive Maintenance enables you to do just that.

Our reliability-based maintenance solutions combine the best techniques from each of the traditional maintenance approaches. This provides a comprehensive balanced maintenance strategy that enables you to design maintenance plans that pinpoint maintenance when and where it is needed most.

We maintain all types of battery systems and plants. For VRLA or sealed (most commonly used in UPS's) batteries, maintenance includes:

  • Measure and record battery voltage
  • Measure and record internal resistance
  • Measure, record, and adjust if necessary charger output voltage and current
  • Measure and record negative post temperature
  • Measure and record post to post resistance
  • Re-torque all battery post connections
  • Inspect rack or cabinet integrity, and clean or repair as necessary
  • Inspect Cells/Units for cracks, leaks, jar/cover distortion, corrosion
  • Inspect for corrosion at connecting points, cables, breakers, etc.
  • Analyze and record all discharge events since the last PM
  • A properly executed battery system analysis requires expensive and sophisticated equipment. Our Field

Engineers are equipped with the latest test equipment which includes:

  • Battery Cell Resistance Tester
  • Battery Impedance Tester
  • Large UPS Battery
  • Micro-Ohmeter Tester

Gruber Power Services manufactures batteries specifically designed for UPS and critical power applications. Any battery replacements necessary are handled quickly without lengthy ordering processes and multiple price markups since we carry a large inventory of fresh batteries at all times in multiple warehouses.

Preventive Maintenance Options

Depot Service Preventive Maintenance
For smaller power conditioning units either requiring periodic PM's or battery replacement, our Depot Service is a cost effective option. As part of any depot service activity, a thorough preventive maintenance procedure is followed along with any remedial service required.

Enhanced Battery Maintenance
Gruber Power recognizes Batteries are an integral part of any critical power application.

We are the only independent maintenance organization that manufactures a line of batteries specifically designed for critical power applications.

Optimal battery service life is realized through routine maintenance. As a battery ages, its capacity drops. Annual battery testing is recommended to measure the energy that a battery is able to store. A reading of 80% or less indicates that a battery should be replaced.

Gruber Power Service Packages include battery maintenance usually performed during preventative maintenance service visits. As a battery manufacturer, you can be assured of:

  • Freshest possible batteries
  • Ample supply of all types, sizes, styles
  • Lowest cost - We have removed all middlemen
  • Extended Battery Warranty
  • Gruber Power Services offers extended battery warranty plans providing no charge battery replacement during a contractual period when used in conjunction with any one of our Full Service Maintenance Agreements.

Our service history files, research, and field data, indicate 73% of remedial service activity is battery system failure related. To insure UPS systems operate at optimum levels, for maintenance agreement customers using non-GPS batteries, we offer a full battery replacement warranty provided the batteries are were installed within the last 12 months. For customers that purchased the popular three year warranted Gruber Power Services (GPS) brand battery, warranty extensions are available under GPS maintenance agreements.

This program, in conjunction with one of our full service maintenance agreements, helps to provide complete wrap-around coverage with no unexpected costs normally associated with battery replacement.

UPS Power Response Commitment

Our main focus in the event of equipment failure is to minimize downtime. Gruber Power Services offers one of the largest service delivery systems in the USA in addition to solid partnerships with the major brand UPS manufacturers. Gruber Power Services is recognized as one of the premier independent system maintenance organizations. We attribute our outstanding reputation to a simple premise which is; the best defense is a strong offense. Simply put, we strongly emphasize preventive maintenance, training, and sending the right resources the first time.

When a client’s system malfunctions, Gruber Power Services high tech monitoring system assures the prompt dispatch of an experienced field engineer. All service personnel are equipped with GPS tracking systems and communication and Internet access to spare part locations. All field engineers and technicians also adhere to a strict escalation policy to assure that a technical specialist is dispatched on-site promptly, if needed.

Gruber Power Services stands by its commitment to keep your system up and running by offering a range of response time commitments ranging from on-site 4/hour response to 24/7/365 response.

Escalation Procedures
Once a Field Engineer is onsite, and the remedial effort is well underway, a team of resources is standing by to assist if necessary. Timelines for extended downtime are:

  • Event to 2 Hours 1st level of phone support is initiated by onsite FE
  • Event to 4 Hours A second Field Engineer is dispatched for onsite response
  • Event to 8 Hours District, Regional or Factory Support, resources may be deployed
  • Event to 12-24 Hours Unit replacement options are initiated or explored

A technical support team expedites parts orders and or parts deliveries, coordinates technical research if necessary, and provides up to minute updates for customers.

Gruber Power routinely evaluates field performance and initiates process improvements which are immediately implemented. Both Field Engineer, and customer feedback is analyzed validating the effectiveness of these changes.

Three areas of concentration include preventive measures, corrective measures, and reporting measures. However, the single most important indicator of Gruber Power Services success will be measured in your up-time.

Online Service Reports

Gruber Power offers an online library of equipment service history to customers. Our Field Engineers record and maintain a complete equipment service history for every unit they work on. This data is fed into mobile computers downloading and up-linking up-to-the-minute information into a dedicated server.

Our customers have access to this large data base by logging into a secure, restricted, online service data bank at our Phoenix corporate headquarters.

Accordingly, customers can choose information on any unit they want, and either review online, or print the pdf form.

This Online History Service is part of Gruber Power Services overall broad customer service package that includes access to vital information about your critical support hardware.

To access information about your equipment, login below. If you do not yet have a login ID and need to get validated for direct access:

Call Gruber Power Services at 602 863-2655 x205.